Troubleshooting Camera On/Off or No Image Scenarios The following steps may help to isolate and eliminate camera connection issues.
Note: Proper GRIDSMART installation requires testing all equipment prior to installation to eliminate any potential issues that may occur while pulling of the cable from the cabinet to the camera location.
Intermittent Camera or image drop may be caused by electromagnetic interference (EMI), a cable distance over 100m, or a poor connection or kink in the Cat5e cable. To reduce the effect of EMI, proper GRIDSMART installation requires using a shielded cable with a grounded drain wire. The drain wire should be grounded to the Junction Box or EPM ground lug.
Verify the installed cable is a Shielded, gel-filled, burial grade Cat5e.
Ensure the drain wire is grounded to either the SMCH or SMC2 ground lug or, if using the SMC, to the EPM ground lug.
Check the distance from the cabinet to the camera. If the cable distance exceeds 100m an Ethernet Repeater is required.
Check the terminal block connections in the SMCH & SMC2 Junction Box and all RJ45 connectors.