Description: When running the client and viewing a site with a flattened view, the client might crash.
Solution: We have found this problem to occur on Windows machines running without the most recent updates. Running Windows Update and loading the most recent .NET Framework changes fixes this issue.
Specifically, we have found the following updates to solve the problem.
In the case of Legacy Processors for which the client on the processor is the only means of configuration, we have provided a version of client installer that will provide a backwards compatible version of the virtual PTZ. It can be downloaded from the Support downloads page on GRIDSMART Cloud.