Processors running GRIDSMART 6.6 or Later
With GRIDSMART 6.6 and later on the Processor, you can configure the network settings using the GRIDSMART Client.
Important note: Network connectivity is checked on an hourly basis and we use that information to determine how we route requests until the next connectivity tests. Any changes can take up to an hour to be fully applied.
With your Client connected to the Processor and the Processor connected to the target network, open the Site Card and then select Configure.
Click Site Settings in the right side of top menu.
When the Site Settings window, loads click the Network heading. Note that the example below shows the method for setting up a static IP address; DHCP is the default configuration. Recall from the important note and link to the Known Issue above that setting a static IP requires that the Processor already be physically connected to the desired network for GRIDSMART 6.6.
Then uncheck the "Enable DHCP" option and enter your network information to include the IP address required, the appropriate Subnet mask, and a valid Gateway IP address. Enter Preferred DNS server IP address if desired (and Alternate DNS) and select or de-select “Let GRIDSMART use my network”. Then click "Apply". You should see a pop-up message showing "Success".
Instructions for Processors running software versions older than version 6.6
For older versions, you can set a static IP on the “Network Switch” (or “Public”, etc.) connection port via VNC or by using VGA monitor/USB mouse & keyboard to connect directly to the GRIDSMART Processor. Close the GRIDSMART Client on the Processor should it be open.
***Do not try to reset local laptop “Do Not Modify” port IP settings (may be labelled as “Private” or another name in network connections).
On older Legacy Processors running a Windows XP operating system:
Select Network Connections in the Control Panel. Then r-click on the “Network Switch” adapter (or Public) and select properties to get to the properties window.
Drop down to Internet Protocol (TCP/IP) and click to highlight it. Then select Properties button. Select the "Use the following IP address" radio button (this will deselect "Obtain an IP address automatically”) and enter appropriate static IP address information as provided by the local IT group to include the IP address required, the appropriate Subnet mask, and a valid Gateway IP address. Select OK and close all open windows to get back to the desktop.
Right-click the Start button in the lower-left of the desktop and select Network Connections.
Right-click on the Network Switch adapter. Then select Properties.
Scroll to bottom, select Internet Protocol Version 4 (TCP/IPv4), and click Properties button
Select "Use the following IP address" and enter appropriate static IP address information as provided by local network IT group to include the IP address required, the appropriate Subnet mask, and a valid Gateway IP address. Then click OK and close any open windows.