FAQs

Frequently asked questions

How should a GRIDSMART Camera get installed?
At least 30 feet in the air No more than 75 feet from the center of the intersection No more than 150 feet from farthest part of the intersection you...
Mon, 7 May, 2018 at 10:42 AM
How to Install GRIDSMART Client on your computer
Important:  Do NOT perform the following  procedure on the GRIDSMART Processor.  The GRIDSMART Processor upgrade procedure handles this automatically.  ...
Mon, 7 May, 2018 at 10:44 AM
How do you use VNC to connect to the GRIDSMART Processor?
For troubleshooting or changing network settings, you can connect directly to the Processor using your laptop and RealVNC Viewer rather than an external mon...
Tue, 25 Jul, 2017 at 10:49 AM
How to Upgrade a GRIDSMART Processor with an Update Stick
Be sure you have read and understand the Firmware Update Notice and that you are familiar with the Front Panel behavior during an update on the GS2. If ...
Thu, 1 Mar, 2018 at 1:32 PM
How much bandwidth is required for GRIDSMART?
GRIDSMART will work with any high speed network connection. However, for best performance, we recommend a minimum of 5 Mbps. In general, one fisheye camera ...
Mon, 7 Aug, 2017 at 8:37 AM
What does the GS2 Processor Front Panel show?
The front panel display relays a small but useful set of operational information, including current phases and calls when wired to the cabinet.  Standar...
Mon, 16 Oct, 2017 at 3:16 PM
How do you protect against power surges?
Proper cabinet and camera grounding is critical. Use of the GS-3-SMC2 or GS-3-SMCH Smart Connect box is also highly recommended for additional surge protect...
Fri, 14 Jul, 2017 at 10:19 AM
How should the Camera be installed?
At least 30 feet in the air, no more than 75 feet from the center of the intersection, and no more than 150 feet from the stop lines. The camera must also b...
Tue, 8 Aug, 2017 at 8:07 AM
How to see diagnostics, phases, and calls
Current Diagnostic data for a connected site can be displayed by clicking the stethoscope icon on the Site Menu.   Current phases and calls for a connected...
Fri, 30 Jun, 2017 at 10:04 AM
What is the maximum length cable run for a Camera?
100 meters (328 feet) without a repeater. The cable can be extended twice, up to a maximum of 300 meters (984 feet) using two GRIDSMART repeaters. Note that...
Fri, 14 Jul, 2017 at 10:18 AM