FAQs

Frequently asked questions

What do I need to request an RMA?
The first step to any RMA request is troubleshooting.  If sending equipment in for service, you will need the following -  ~Serial number of the equ...
Fri, 20 Apr, 2018 at 10:59 AM
How many Cameras can be connected at one time?
There are several possible configurations with cameras connected to the Processor.  Below is a table to help describe the most common configurations. ...
Mon, 22 Feb, 2021 at 10:10 AM
How to contact Support
Before contacting either your distributor or GRIDSMART Customer Support, we suggest that you prepare as follows. If you can, please connect a Data Stick or ...
Fri, 14 Jul, 2017 at 11:13 AM
How should a GRIDSMART Camera get installed?
At least 30 feet in the air No more than 75 feet from the center of the intersection No more than 150 feet from farthest part of the intersection you...
Mon, 7 May, 2018 at 10:42 AM
How to Install GRIDSMART Client on your computer
Important:  Do NOT perform the following  procedure on the GRIDSMART Processor.  The GRIDSMART Processor upgrade procedure handles this automatically.  ...
Mon, 7 May, 2018 at 10:44 AM
How do you use VNC to connect to the GRIDSMART Processor?
For troubleshooting or changing network settings, you can connect directly to the Processor using your laptop and RealVNC Viewer rather than an external mon...
Tue, 25 Jul, 2017 at 10:49 AM
How to Upgrade a GRIDSMART Processor with an Update Stick
Be sure you have read and understand the Firmware Update Notice and that you are familiar with the Front Panel behavior during an update on the GS2. If ...
Thu, 1 Mar, 2018 at 1:32 PM
How much bandwidth is required for GRIDSMART?
GRIDSMART will work with any high speed network connection. However, for best performance, we recommend a minimum of 5 Mbps. In general, one fisheye camera ...
Mon, 24 Feb, 2020 at 10:32 AM
What does the GS2 Processor Front Panel show?
The front panel display relays a small but useful set of operational information, including current phases and calls when wired to the cabinet.  Standar...
Mon, 15 Jul, 2019 at 11:16 AM
What is GRIDSMART's Camera Resolution & bit rate?
Fisheye Camera Image Resolution : 1280x960 Image size : approx. 150kb Frames per second : Detection -10 Streams -10 Each stream will use roughly u...
Mon, 26 Oct, 2020 at 9:59 AM