Frequently asked questions

How do you connect to a Processor?
The primary and recommended way to interact with a GRIDSMART Processor is with the GRIDSMART Client running on a Windows PC. You connect your laptop with an...
Wed, 24 May, 2017 at 12:01 PM
How to add a module license to a processor
For Processors with GRIDSMART 19.3:  Connect to the WebUI and under the Modules tab browse the computer to locate the XML file and upload the license.  ...
Tue, 21 May, 2019 at 5:21 PM
GS2 Processor feels hot to the touch
GRIDSMART is computationally demanding and makes full use of the GS2 Processor capabilities. It is not surprising that the GS2 often seems hot to touch, par...
Thu, 19 Oct, 2017 at 7:16 AM
What does the Legacy Processor front panel Show?
The front panel of the Legacy GRIDSMART Processor is used to relay a small but useful set of operational information. It will cycle between various states t...
Mon, 16 Oct, 2017 at 2:24 PM
How does GRIDSMART count turning movements?
GRIDSMART records turning movement counts based on the direction an object travels with respect to the flow arrow of the last exited zone. This means that d...
Tue, 17 Oct, 2017 at 3:57 PM
How to Record and review images and/or performance data
Record Begin with a freshly NTFS-formatted USB storage device you have obtained from GRIDSMART or with a Data Stick or Drive that you have already used ...
Fri, 14 Jul, 2017 at 10:15 AM
Does the GRIDSMART System store video?
Normally no. The system acquires video from camera intersections, and uses that video for detection and counting. While the vehicle statistics of the inters...
Wed, 18 Oct, 2017 at 4:28 PM
How to View a remote site with GRIDSMART Client
Enter the IP address of the remote site into the search box in the upper right of the Sites Homepage. You should be able to skip this step if you have pre...
Thu, 20 Sep, 2018 at 12:13 PM
What does the GRIDSMART Processor run for an operating system?
The GS2 Processor runs Windows 8.1 embedded.  Older Legacy Processors use Windows XP embedded with service pack 3.
Mon, 7 Aug, 2017 at 8:52 AM
What Publishes can make the Engine and learning restart?
Publishing changes of any of the following types will necessitate an Engine and learning restart. Adding or removing camera(s). The very first publish,...
Wed, 30 Aug, 2017 at 2:02 PM