Frequently asked questions

How to Get count data with the Client
If you can connect to a site either locally or remotely, count data can be retrieved using the GRIDSMART Client. Additionally, if the site of interest is co...
Wed, 19 Dec, 2018 at 5:15 PM
What is the image resolution of the Bell Camera?
The GRIDSMART Bell Camera uses a CMOS sensor of approximately 5 megapixels (2560 x 1920 or similar). From this sensor, the GRIDSMART system uses and process...
Mon, 16 Oct, 2017 at 2:04 PM
What are GRIDSMART Alerts?
GRIDSMART Alerts are used to notify team members of events occurring at your intersections.   The Alerts that are available are divided into 2 types &qu...
Mon, 7 Aug, 2017 at 10:07 AM
How does one help prevent lightning damage to Cameras?
Use an EPM (Ethernet Protection Module), a Junction Box with built-in surge suppression, and proper grounding. Note that two of the three models of Junc...
Thu, 6 Apr, 2017 at 4:44 PM
How much external drive space is needed to record one day of images?
A single fisheye camera can require up to 100 GB per day.
Wed, 24 May, 2017 at 11:58 AM
How are cameras powered?
GRIDSMART camera use communicate and receive power with burial-grade, power-over-ethernet cable.
Mon, 16 Oct, 2017 at 2:26 PM
What is the image resolution?
The raw image sensor resolution varies between 1 and 5 megapixels. GRIDSMART uses images from the camera at approximately 1 megapixel resolution.
Tue, 18 Jul, 2017 at 3:06 PM
How to Import Data
You can manually import data if you've saved it from a Data Stick or Data Drive to your client computer, or if you're downloading it via the API t...
Fri, 14 Jul, 2017 at 10:51 AM
How to Replace one or more cameras
Disconnect the non-functioning camera(s) from the GRIDSMART Processor and then connect the replacement camera(s). Wait 4 minutes before proceeding. O...
Fri, 14 Jul, 2017 at 10:55 AM
How to Send a site to GRIDSMART for review or assistance
If you would like GRIDSMART to review your site configuration, you can easily Export a site from the GRIDSMART Client and email it to GRIDSMART support as f...
Fri, 14 Jul, 2017 at 10:47 AM