Frequently asked questions

How to configure a Zone Alert
To setup a zone alert, launch the GRIDSMART Client, and click the Site Card for the site of interest. Enter the Site Configuration Screen by clicking th...
Wed, 25 Oct, 2017 at 3:47 PM
What types of files can be exported from within Reports?
The following formats are supported -  .pdf (Acrobat PDF)  .xls (Excel 97-2003) 
Tue, 18 Jul, 2017 at 2:55 PM
When do you use “Include in Approach” for a zone option?
"Include In Approach" is a Vehicle Zone option parameter which can be turned On or Off as the site configuration dictates, but is On by default. W...
Fri, 19 Jan, 2018 at 1:52 PM
What do I need to request an RMA?
The first step to any RMA request is troubleshooting.  If sending equipment in for service, you will need the following -  ~Serial number of the equ...
Fri, 20 Apr, 2018 at 10:59 AM
How to Import and use a modified site
If you were experiencing issues with your site and requested that GRIDSMART review your site configuration, you will likely receive an email from GRIDSMART ...
Mon, 15 Jul, 2019 at 11:21 AM
How to Setup an Auto Report
Setting up and using Auto Reports requires the Counts Module. Launch the GRIDSMART Client and click the Site Card for the site of interest. Enter th...
Fri, 14 Jul, 2017 at 11:08 AM
How to Make or clear calls on operating zones
To make or clear calls on operating zones, you must have connectivity to the site or be running GRIDSMART Client on the Processor. You must also have Admin ...
Fri, 14 Jul, 2017 at 10:45 AM
How to make changes to a site configuration
    1. Launch the GRIDSMART Client. On the Sites Homepage, select the Site Card for the site you want to change so that you are taken to the Site View Scree...
Mon, 15 Jul, 2019 at 11:33 AM
How much hard drive space is needed to record imagery from the Bell Camera?
Each GRIDSMART Bell Camera may record up to nearly 115GB per day. Individual images are approximately 140KB.
Mon, 16 Oct, 2017 at 2:06 PM
How to see changes that have been published to a site
Select Info on the Site Menu.  The Publish History in the Site Info panel shows a list of all changes that have ever been published  to a site.  You can ...
Fri, 30 Jun, 2017 at 4:50 PM