FAQs

Frequently asked questions

How to Setup a Zone Alert
Setting up and using Alerts requires the Alerts Module. Launch the GRIDSMART Client and click the Site Card for the site of interest. Enter the Site...
Fri, 14 Jul, 2017 at 11:02 AM
How do I read my Counts Data in my Counts download?
GRIDSMART Count Files This document describes what constitutes an exit event in the GRIDSMART System and how those events are logged in the count files. ...
Fri, 12 Apr, 2019 at 12:38 PM
How do I read my Events data in my Counts download?
GRIDSMART Event Logs This document describes how the GRIDSMART System records various system-level events. For systems licensed for the Performance or ...
Tue, 15 May, 2018 at 11:12 AM
How to contact Support
Before contacting either your distributor or GRIDSMART Customer Support, we suggest that you prepare as follows. If you can, please connect a Data Stick or ...
Fri, 14 Jul, 2017 at 11:13 AM
How to setup a Site Alert
Setting up and using Alerts requires the Alerts Module. Launch the GRIDSMART Client and click the Site Card for the site of interest. Enter the Site...
Fri, 14 Jul, 2017 at 11:06 AM
How Do I read the Arrival data in my counts download?
GRIDSMART Zone Arrival Logs This document describes how the GRIDSMART System logs estimated zone arrival events. For systems licensed for the Performance ...
Tue, 15 May, 2018 at 11:10 AM
How do I read my Realtime Data in my Counts download?
GRIDSMART Realtime Data Logs This document describes how the GRIDSMART System stores minute-by-minute, phase-based performance data. For systems licens...
Tue, 15 May, 2018 at 11:12 AM
How do I read my Zone state data in my Counts download?
GRIDSMART Zone State Logs This document describes how the GRIDSMART System logs zone state changes. 1 For systems licensed for the Performance or the Per...
Wed, 23 May, 2018 at 11:16 AM
Why did my Support ticket close automatically?
A ticket will be set as Resolved automatically if there is no response for 30 days after the last contact from GRIDSMART.   You can reopen your support ...
Mon, 7 May, 2018 at 10:02 AM
How do I reopen my Support Ticket
To reopen a support ticket for any reason you can do any of the following -  Log into Freshdesk, find the issue using the search and re-open the ticke...
Thu, 14 Dec, 2017 at 8:33 AM