Troubleshooting Resources

Configuring a processor for a network
Processors running GRIDSMART 6.6 or Later With GRIDSMART 6.6 and later on the Processor, you can configure the network settings using the GRIDSMART Clie...
Wed, 7 Mar, 2018 at 4:51 PM
TS1 Parallel Inputs and Outputs
The GRIDSMART Processor provides 24 inputs and 24 outputs. The I/O is optically isolated to provide protection against transients as well as to prevent grou...
Fri, 20 Oct, 2017 at 12:46 PM
Troubleshooting Camera failures
Troubleshooting camera issues should be performed on site by an experienced technician. If you need help, please contact GRIDSMART Support. Before insta...
Fri, 20 Oct, 2017 at 10:54 AM
Camera(s) offline - no picture
If you have an offline Camera Does the Client show a question mark where the image should be on the Site card or when the Site is opened? If not, please ...
Wed, 24 May, 2017 at 12:17 PM
GRIDSMART Terminology
Admin and Publish Privileges Admin and Publish are the two levels of access to a GRIDSMART Processor through the GRIDSMART Client that require a passwor...
Fri, 14 Jul, 2017 at 4:00 PM
What OS does the Client use?
The GRIDSMART Client is designed to run on Windows operating systems and will work in either 32-bit or 64-bit environments.  The Client will run in Windows ...
Fri, 4 Aug, 2017 at 8:53 AM
Troubleshooting Processors
There are only a few things on a GRIDSMART Processor itself that can go wrong that one can troubleshoot in the field. GS2 Processors: As a general ru...
Fri, 4 Aug, 2017 at 8:54 AM
16-7020-B MULTIPLE INPUT –MULTIPLE OUTPUT ANTENNA
16-7020-B MULTIPLE INPUT – MULTIPLE OUTPUT ANTENNA PRODUCT DESCRIPTION The 16-7020-B is a "Multiple-Input and Multiple-Output" (MIMO) antenna co...
Thu, 5 Apr, 2018 at 11:12 AM
License Keys are tied to GRIDSMART Processors
License keys are tied to Processors and don't get carried over to a new Processor when recommissioning using an exported AGS configuration file.  A fac...
Mon, 7 Aug, 2017 at 8:36 AM
GRIDSMART System Power Requirements
The GRIDSMART Bell Cameras incorporate two heaters to eliminate frost forming on the Camera lens.  There is a thermostat inside the Bell Camera that will ac...
Tue, 23 Jan, 2018 at 2:36 PM