Troubleshooting Resources

Network settings for Auto Alert emails
In firmware 6.6, Auto Alert emails are generated via GRIDSMART API. In versions before 6.6 Auto Alert emails are generated via GRIDSMART API using Postmark....
Tue, 18 Jul, 2017 at 3:13 PM
SMCH Wiring Guide
SMCH v5. uses a BLACK circuit board. Contact Support if you are using a version older than v5. The v5 wiring code is shown below. From left to right...
Wed, 18 Jul, 2018 at 10:11 AM
Set laptop to DHCP
The laptop should get its IP address for its Network Interface Card (NIC) adapter port from the GRIDSMART Processor when trying to connect through the Lapto...
Wed, 18 Jul, 2018 at 8:50 AM
Setting NTP on Processors
GRIDSMART uses time.nist.gov over port 123 as its NTP server by default. This can be changed by setting a Primary NTP server and optionally an alternate fal...
Wed, 10 Oct, 2018 at 9:54 AM
Multiple zones in recall
The system may be in Learning Mode. If not, verify that the camera(s) are online by observing the front panel and/or connecting to the Processor and launchi...
Tue, 18 Jul, 2017 at 3:16 PM
Get Started
Get Started No worries. Really. We encourage to you to explore all the menus, click all the buttons, and toggle all the options. Please feel free to...
Mon, 24 Jul, 2017 at 1:36 PM
Max length of Camera Cat5e/Cat6 cable run
Per Ethernet standards, the maximum length of a Cat5e and Cat6 cable run is 100 meters (or 328 feet).  It is possible to go further by using a POE repeater....
Tue, 11 Apr, 2017 at 5:24 PM
Zone in recall or missing calls
Make sure that the zone is drawn accurately, including the flow direction, and that there are no interfering structures that might need an Object Mask. You m...
Wed, 24 May, 2017 at 12:30 PM
Exposure is a function of the Software
Camera exposure is controlled solely by the GRIDSMART Engine to optimize for vehicle detection and tracking rather than viewing by people. Sometimes, this c...
Wed, 19 Jul, 2017 at 2:01 PM
An older Client cannot connect to a newer Processor firmware
The Client must be at least as current as the Processor's firmware.  A newer Client can talk to an older Processor.
Tue, 18 Jul, 2017 at 3:10 PM