The Client must be at least as current as the Processor's firmware. A newer Client can talk to an older Processor.
Tue, 18 Jul, 2017 at 3:10 PM
New system gets all green image with new camera. Unplug the camera and plug it back in. Some cameras can, in very rare circumstances, boot into a faulty imag...
Tue, 23 May, 2017 at 5:09 PM
This process is only to be undertaken if advised and directed by GRIDSMART Support. This should be done only in the office, not in the field. Do not attempt...
Mon, 16 Oct, 2017 at 1:46 PM
Ensure that you have correctly entered the U.S. postal code, Verify the latitude and longitude have been set correctly and Verify the date and time are corr...
Fri, 21 Jul, 2017 at 2:49 PM
The GRIDSMART Site Audit Checklist will aid installers in completing the necessary steps and ensure consistent and complete GRIDSMART installations.
Fri, 14 Jul, 2017 at 4:47 PM
To remove a camera use the following options - 1. Revert your configuration to just before the Camera was added. You can do this by opening your site a...
Tue, 18 Jul, 2017 at 3:28 PM
Ensure that you have drawn adequate Object Masks and Road Masks so that no stray light sources, particularly signal heads, are being picked up by the system.
Wed, 24 May, 2017 at 12:22 PM
Thu, 6 Apr, 2017 at 4:36 PM
This might happen if you used the Recommission function to replace a Processor. One of the Site Cards is associated with the original Processor while the ot...
Fri, 14 Jul, 2017 at 4:01 PM
This means that the site in question is not licensed for the Performance Module. If you believe the site in question is licensed for the Performance Module,...
Tue, 18 Jul, 2017 at 2:58 PM