Known Issues

Notice - Mobile Apps for iOS and Android Devices No Longer Available
As of early 2017, GRIDSMART no longer supports the mobile applications for iOS and Android devices. Engineering efforts are being placed on higher-impact fe...
Mon, 4 Jan, 2021 at 11:00 AM
Notice - Some features of Events file specification not implemented
Description: The specification for Event file entries includes codes for Intersection Flash (216), Camera Loss of Visibility (230), and Camera Regain Visibi...
Mon, 4 Jan, 2021 at 10:50 AM
Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs
Description: On the rare instance that a GS2 Processor is performing a software update and it freezes for an extended period (more than ten minutes), check ...
Mon, 15 Feb, 2021 at 11:34 AM
Issue - Time zone change can cause issues with reports and logging
Description: If the time zone is changed through the device manager, some logging may become out of sync, including count data for reports. In some scenario...
Wed, 6 Jan, 2021 at 9:40 AM
Issue - RDP can't connect
There are a couple scenarios described below that could occur that will prevent you from connecting successfully using RDP.  If your issue does not fall und...
Tue, 12 Jan, 2021 at 11:27 AM
Issue - Extensions are not functioning in client (v19.3 and later)
There is a known issue for systems running versions later than 6.9 where extensions for a vehicle zone won't actually extend the call as expected.  ...
Tue, 12 Jan, 2021 at 11:26 AM
Issue: Invalid Flash Alert in certain pedestrian scenarios
A Flash Alert is triggered by an absence of any green phases for longer than 10 seconds. In pedestrian scenarios that use an All Pedestrian interval, the Wa...
Thu, 30 May, 2019 at 12:15 PM
Issue - After Recommission, the Client indicates that the site is for a different Version
When recommissioning a processor with a site configuration whose version doesn't match the software version of the processor, the client will incorrect...
Tue, 27 Aug, 2019 at 10:39 AM
Issue -(Solved) 20.10 Zone Type Upgrade Failure
Issue When upgrading from 19.12 to 20.10, a bug exists where zones with assigned phases were not assigned the Stop-line zone type. Background 20.10 in...
Mon, 15 Feb, 2021 at 11:34 AM
Issue (Solved)- 20.10.1 Backwards compatibility issue when authenticating to 19.10 or earlier
Description:  The 20.10.1 Client has been found when attempting to authenticate and publish changes to systems running 19.10 or earlier using HTTP.  Sites...
Sun, 31 Jan, 2021 at 10:19 PM