Known Issues

Issue - Network Error occurred while looking at Device Manager using Chrome browser
There is a known issue with the Google Chrome browser version 80.0.3987.87 where a certificate will be recognized as invalid while viewing the GRIDSMART Dev...
Mon, 17 Feb, 2020 at 1:08 PM
Issue - ZTE modem will interrupt RTSP streams if "Let GRIDSMART use my network" is not checked
ISSUE: There is an issue with the ZTE modems on a processor where it will briefly disconnect the Public Network port on the processor whenever the ZTE modem...
Tue, 30 Oct, 2018 at 8:23 AM
Issue - Auto-reports can have portions of the day missing
Description: If a report has already been generated for a day but there is an auto-report scheduled for the same day, the auto-report will not have all the ...
Thu, 19 Mar, 2020 at 10:44 AM
Issue - Processor returns to Factory Default after 19.3 Update
Issue Some 19.3 updates can cause the stored configuration to be corrupted, returning the processor configuration to Factory Default.  Workaround The ...
Thu, 26 Sep, 2019 at 4:40 PM
Issue - Time zone change can cause issues with reports and logging
Description: If the time zone is changed through the device manager, some logging may become out of sync, including count data for reports. In some scenario...
Thu, 19 Mar, 2020 at 10:44 AM
Issue (Solved) - In Device Manager, Cameras tab loops with 'System Unavailable' prompt - GRIDSMART 19.3
In the device manager, when looking at cameras tab (which is default tab upon logging in) you get a prompt stating..  "System Unavailable.... Your ...
Thu, 19 Mar, 2020 at 10:45 AM
Issue - After Recommission, the Client indicates that the site is for a different Version
When recommissioning a processor with a site configuration whose version doesn't match the software version of the processor, the client will incorrect...
Tue, 27 Aug, 2019 at 10:39 AM
Issue: Invalid Flash Alert in certain pedestrian scenarios
A Flash Alert is triggered by an absence of any green phases for longer than 10 seconds. In pedestrian scenarios that use an All Pedestrian interval, the Wa...
Thu, 30 May, 2019 at 12:15 PM
Issue: Synced Time appears to be an hour off from configured Time Zone's time
An invalid time zone can be set on a GS2 processor and cause NTP time sync to set an inappropriate local time, causing time to appear to be an hour behind. ...
Thu, 30 May, 2019 at 12:23 PM
Issue - Can't add zones to unconfigured camera / processor rebooting after publishing new camera
A rare circumstance can cause a camera to get discovered without supplying it's calibration data, which is critical for software operation. The lack of...
Mon, 10 Feb, 2020 at 3:20 PM