Known Issues

Issue - VLC streaming the RTSP from a GS2 processor will stop after ~1 minute
Description: There has been reports of the RTSP streams from a GS2 processor freezing after ~ 1 to 2 minutes when using the VLC media player. After investi...
Wed, 28 Nov, 2018 at 4:52 PM
Issue - ZTE modem will interrupt RTSP streams if "Let GRIDSMART use my network" is not checked
ISSUE: There is an issue with the ZTE modems on a processor where it will briefly disconnect the Public Network port on the processor whenever the ZTE modem...
Tue, 30 Oct, 2018 at 8:23 AM
Issue (Solved) GS2 - Processor stuck in Recovery Mode
Description -  By design, if Windows does not shut down properly it will boot into a recovery mode. We have identified a situation that affects all GS2 Proc...
Thu, 14 Mar, 2019 at 12:37 PM
Issue - Cloud not showing proper system firmware version
Description -  gridsmartcloud.com may not display the current system Firmware. If a Processor’s firmware version is updated (from v6.8 to v6.9, for exam...
Thu, 20 Dec, 2018 at 2:37 PM
Issue - Using the quad view API causes system problems
Description - Repeated calls to the quad view API (previously `/api/quadview/...`) exhaust Processor memory resources, causing slow-downs and/or restarts. ...
Fri, 15 Feb, 2019 at 4:40 PM
Issue - Some features of Events file specification not implemented
Description: The specification for Event file entries includes codes for Intersection Flash (216), Camera Loss of Visibility (230), and Camera Regain Visibi...
Tue, 30 Oct, 2018 at 8:42 AM
Issue - Client shows no BIU in Phases and Calls window - GRIDSMART 6.8
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. S...
Tue, 30 Oct, 2018 at 8:44 AM
Issue - Client can crash while viewing site in flattened view
Description: When running the client and viewing a site with a flattened view, the client might crash.  Solution: We have found this problem to occur o...
Tue, 30 Oct, 2018 at 8:16 AM
Mobile Apps for iOS and Android Devices No Longer Supported
GRIDSMART is no longer supporting the mobile applications for iOS and Android devices. Customer use was very minimal and it’s not currently a priority for t...
Thu, 20 Dec, 2018 at 10:51 AM
Issue (Solved)- Traditional Cameras may be detected as Fisheye Cameras
Description -  Traditional Cameras may be detected as Fisheye cameras.  End users will see this in the engine diagnostic window or possibly receive alerts t...
Tue, 30 Oct, 2018 at 9:31 AM