Known Issues

Issue - Network Error occurred while looking at Device Manager using Chrome browser
There is a known issue with the Google Chrome browser version 80.0.3987.87 where a certificate will be recognized as invalid while viewing the GRIDSMART Dev...
Mon, 17 Feb, 2020 at 1:08 PM
Issue - Cannot Access GRIDSMART Device Manager With Google Chrome on MacOS
Description: When attempting to navigate to the GRIDSMART Device Manager with Google Chrome on a Mac computer, you will be unable to bypass the "Your c...
Mon, 6 Jul, 2020 at 4:12 PM
Issue - ZTE modem will interrupt RTSP streams if "Let GRIDSMART use my network" is not checked
ISSUE: There is an issue with the ZTE modems on a processor where it will briefly disconnect the Public Network port on the processor whenever the ZTE modem...
Tue, 30 Oct, 2018 at 8:23 AM
Software update is Frozen at Forty Percent (40%) Front Panel LEDs
Description: On rare instance that a GS2 Processor is being updated and it freezes for an extended period (more than ten minutes), check the LED front panel...
Mon, 22 Jun, 2020 at 11:04 AM
Issue - Cannot access GRIDSMART Device Manager due to null location settings
Description: If you successfully log in to GRIDSMART Device Manager but the site fails to load any elements or information, there may be an issue with a nul...
Mon, 6 Jul, 2020 at 4:33 PM
Issue - Auto-reports can have portions of the day missing
Description: If a report has already been generated for a day but there is an auto-report scheduled for the same day, the auto-report will not have all the ...
Thu, 19 Mar, 2020 at 10:44 AM
Issue - Processor returns to Factory Default after 19.3 Update
Issue Some 19.3 updates can cause the stored configuration to be corrupted, returning the processor configuration to Factory Default.  Workaround The ...
Thu, 26 Sep, 2019 at 4:40 PM
Issue - Time zone change can cause issues with reports and logging
Description: If the time zone is changed through the device manager, some logging may become out of sync, including count data for reports. In some scenario...
Thu, 19 Mar, 2020 at 10:44 AM
Issue - "No Page to Display" after generating a report in the Client
Description: Generating a report in the Client results in “No Page to Display”. This can occur if you are generating one of the reports that doesn’t support...
Mon, 18 May, 2020 at 9:24 AM
Issue - RDP can't connect
There are a couple scenarios described below that could occur that will prevent you from connecting successfully using RDP.  If your issue does not fall und...
Mon, 22 Jun, 2020 at 11:01 AM