Known Issues

Issue - Client shows no BIU in Phases and Calls window - GRIDSMART 6.8
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. S...
Tue, 30 Oct, 2018 at 8:44 AM
Issue (Solved)- Client shows no outputs assigned - GRIDSMART 6.8
Description - The GRIDSMART Client may show outputs as unassigned under the following conditions - User is running v6.8 Client and viewing a site from a pre...
Tue, 30 Oct, 2018 at 9:32 AM
Issue (Solved)- GS2 Processor hangs during firmware update
Description:  Rarely the GS2 Processor may hang during a firmware update. You will notice that the Processor will not proceed through the update process co...
Tue, 30 Oct, 2018 at 9:32 AM
Issue (Solved)- API Volume/Zone/Approach Realtime Data miscalculated
Description: The Realtime Data feature has a bug that miscalculates 15 minute totals used in generating volume alerts and data supplied by the following rea...
Tue, 30 Oct, 2018 at 9:32 AM
Issue (Solved)- Client Hangs on Startup - GRIDSMART 6.7
Description:  The GRIDSMART Client can hang while loading due to a corrupt configuration file in the Windows user profile. The user will see a grey bar acro...
Tue, 30 Oct, 2018 at 9:32 AM
Issue (Solved)- Missing Postal Code will prevent Info Dialog and Site Settings from Opening - GRIDSMART 6.7
Description:  Sites with a missing Postal Code will prevent "Info Dialog" and "Site Settings" from opening in the client.    Solution:...
Tue, 30 Oct, 2018 at 9:32 AM
Issue (Solved) - Networked AXIS cameras overwhelm Processor
Description: If a processor appears to be losing performance after connecting to a network known to include AXIS encoders, the processor may be overwhelmed ...
Tue, 30 Oct, 2018 at 8:58 AM
Issue (Solved) - Pedestrian zones do not properly display phase information - GRIDSMART 6.7 and earlier
Issue -  Pedestrian zones do not properly display phase information.     Description - Pedestrian zones do not properly display phase or output informati...
Tue, 30 Oct, 2018 at 8:59 AM
Issue (Solved)- Client failing to connect or showing intermittent connection to a Processor - GRIDSMART 6.6-6.7
Description: The Client may fail to connect or show intermittent connectivity with a Processor running GRIDSMART 6.6 or 6.7. If there was no site card befor...
Tue, 30 Oct, 2018 at 9:33 AM
Issue (Solved)- Client connectivity problems and Processor performance degradation on GS2s - GRIDSMART 6.6-6.7
Description: This is a software issue that may affect some GS2s with serial number up to and including GS2-2785, running Firmware 6.6 or 6.7. Client connec...
Tue, 30 Oct, 2018 at 9:01 AM