Known Issues
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. S...
Tue, 30 Oct, 2018 at 8:44 AM
When attempting to download logs through the device manager, the browser may indicate that download failed due to a bad certificate. This will most likely h...
Thu, 13 Jun, 2019 at 3:30 PM
Description - GS2s running 6.8 or prior may run the GRIDSMART Server and Engine run at lower than normal priority. This can cause these processes to run mor...
Thu, 30 May, 2019 at 12:31 PM
As of early 2017, GRIDSMART no longer supports the mobile applications for iOS and Android devices. Engineering efforts are being placed on higher-impact fe...
Thu, 30 May, 2019 at 12:34 PM
Description - By design, if your OS does not shut down properly it will boot into a recovery mode. We have identified a situation that affects all GS2 Proc...
Mon, 22 Jul, 2019 at 3:10 PM
Description: When running the GRIDSMART Client and viewing a flattened (virtual PTZ) view, the Client might crash. Solution: We have found this problem...
Mon, 22 Jul, 2019 at 3:36 PM
Description - Traditional Cameras may be detected as Fisheye cameras. End users will see this in the engine diagnostic window or possibly receive alerts t...
Tue, 30 Oct, 2018 at 9:31 AM
Description - There is a time-window where if a GS2 loses power and has power re-applied, Windows will not reboot and the Status and Camstat LED will be bli...
Mon, 10 Feb, 2020 at 4:03 PM
Description - If you’re replaying data and a configuration change was published during the hour that data was collected, zone states will not be correct st...
Tue, 30 Oct, 2018 at 9:31 AM
Description - When using Replay on a site with multiple cameras, the Phases & Calls window does not show the complete set of phases and calls. If you’re...
Tue, 30 Oct, 2018 at 8:30 AM