Known Issues

Issue - Client shows no BIU in Phases and Calls window - GRIDSMART 6.8
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. S...
Tue, 30 Oct, 2018 at 8:44 AM
Issue - When downloading logs through Device Manager, browser may indicate 'Bad Certificate' and won't download logs
When attempting to download logs through the device manager, the browser may indicate that download failed due to a bad certificate. This will most likely h...
Thu, 13 Jun, 2019 at 3:30 PM
Issue (GRIDSMART 6.8 or earlier) - Server and Engine run at lower than normal priority
Description - GS2s running 6.8 or prior may run the GRIDSMART Server and Engine run at lower than normal priority. This can cause these processes to run mor...
Thu, 30 May, 2019 at 12:31 PM
Issue - Mobile Apps for iOS and Android Devices No Longer Available
As of early 2017, GRIDSMART no longer supports the mobile applications for iOS and Android devices. Engineering efforts are being placed on higher-impact fe...
Thu, 30 May, 2019 at 12:34 PM
Issue (Solved) GS2 - Processor stuck in Recovery Mode
Description -  By design, if your OS does not shut down properly it will boot into a recovery mode. We have identified a situation that affects all GS2 Proc...
Mon, 22 Jul, 2019 at 3:10 PM
Issue (Solved) - Client can crash while viewing site in flattened view
Description: When running the GRIDSMART Client and viewing a flattened (virtual PTZ) view, the Client might crash.  Solution: We have found this problem...
Mon, 22 Jul, 2019 at 3:36 PM
Issue (Solved)- Traditional Cameras may be detected as Fisheye Cameras
Description -  Traditional Cameras may be detected as Fisheye cameras.  End users will see this in the engine diagnostic window or possibly receive alerts t...
Tue, 30 Oct, 2018 at 9:31 AM
Issue - GS2 does not recover after power outage
Description - There is a time-window where if a GS2 loses power and has power re-applied, Windows will not reboot and the Status and Camstat LED will be bli...
Mon, 10 Feb, 2020 at 4:03 PM
Issue (Solved) - Replay does not show correct zone states when a publish occurred during the hour of replay data
Description - If you’re replaying data and a configuration change was published during the hour that data was collected, zone states will not be correct st...
Tue, 30 Oct, 2018 at 9:31 AM
Issue (Solved) - Phases & Calls Window doesn’t display correct info during Replay
Description - When using Replay on a site with multiple cameras, the Phases & Calls window does not show the complete set of phases and calls. If you’re...
Tue, 30 Oct, 2018 at 8:30 AM