Known Issues

Issue (Solved)- Data migration fails - GRIDSMART Client 6.4-6.5
In some cases, the GRIDSMART Client may fail to migrate existing site data from previous Client versions after upgrading to 6.4 or 6.5. If, when you enter t...
Tue, 30 Oct, 2018 at 9:14 AM
Issue (Solved)- Realtime Data panel shows incorrect data - GRIDSMART 6.4 Client
The Realtime Data panel in the GRIDSMART Client 6.4 does not show the realtime data correctly from Processors running versions prior to 6.4. Solution:  ...
Tue, 30 Oct, 2018 at 9:15 AM
Issue (Solved)- Time sync is not working properly - GRIDSMART 6.4
The time sync feature of GRIDSMART 6.4 will not function correctly unless "Allow network access" is enabled in the Network panel of the Site Setti...
Tue, 30 Oct, 2018 at 9:15 AM
Issue (Solved)- High fan and failure to start - GRIDSMART 6.3 and earlier (GS2 only)
In very rare conditions (fewer than 1 in 100 restarts), a GS2 Processor running 6.3 and earlier, may fail to startup or restart properly, with the fan opera...
Tue, 30 Oct, 2018 at 9:34 AM
Issue (Solved)- Long learning mode - GRIDSMART 6.3 and earlier
The Client can show a Processor in learning mode for an abnormally long time when you publish a change that sets the Processor date and/or time backward. De...
Tue, 30 Oct, 2018 at 9:17 AM
Issue (Solved)- Spurious Flash (Loss of Greens) alerts - GRIDSMART 6.6 and earlier
On rare occasions, you may receive a spurious Flash (Loss of Greens) alert. One such source of this error was resolved GRIDSMART 6.4. An additional sour...
Tue, 30 Oct, 2018 at 9:18 AM
Issue (Solved)- False u-turn counts - GRIDSMART 6.3
Changes introduced in GRIDSMART 6.3 to better classify short-track u-turns created some false u-turn counts on left turns during congestion, where the exiti...
Tue, 30 Oct, 2018 at 9:35 AM
Issue (Solved)- "Unknown Error" when authenticating - GRIDSMART Client 6.0-6.3
If an incorrect password is entered when authentication is required, the Client will report an "Unknown Error." If you encounter this, you will ne...
Tue, 30 Oct, 2018 at 9:20 AM