Known Issues

Issue (Solved)- Publishing minor changes can restart Engine and learning - GRIDSMART 6.4-6.5
Description GRIDSMART 6.4 and 6.5 contain a bug that will make the Engine, and hence learning, restart unexpectedly on some publishes, such as simple zone ...
Tue, 30 Oct, 2018 at 9:06 AM
Issue (Solved)- Reset to Factory might not restart Engine cleanly - GRIDSMART 6.1-6.6
Description In some rare cases, with connected and operating cameras, Reset to Factory may fail to restart the Engine correctly. This will result in the Pr...
Tue, 30 Oct, 2018 at 9:07 AM
Issue (Solved)- Setting Processor static IP via Client does not work - GRIDSMART 6.6
Description When setting a static IP under the Network tab in Site Settings with GRIDSMART 6.6, the network settings do not apply. How this happens T...
Tue, 30 Oct, 2018 at 9:08 AM
Issue (Solved) - Configure menu item not available
Description The Configure option is not visible in the Site Menu, there is no image shown, and the list of cameras is empty. How this happens This wi...
Tue, 30 Oct, 2018 at 9:09 AM
Issue (Solved)- Reset to Factory does not confirm correctly - GRIDSMART 6.6
When resetting a 6.6 Processor to factory, the Client will not indicate that the reset publish was successful. The Processor will show flashing yellow syste...
Tue, 30 Oct, 2018 at 9:34 AM
Issue (Solved)- Images won't record and data won't sync - GRIDSMART 6.6
GS2 Processors that were shipped without a cell modem or whose cell modem adapters have been manually deleted from the operating system will not sync data o...
Tue, 30 Oct, 2018 at 9:11 AM
Issue (Solved)- GS2 Processor restarts unexpectedly overnight - GRIDSMART 6.6
In some cases, GS2 Processors may unexpectedly restart once, twice, or even multiple times between midnight and 3:00am local time.  Solution:  Download ...
Tue, 30 Oct, 2018 at 9:12 AM
Issue (Solved)- Data migration fails - GRIDSMART Client 6.4-6.5
In some cases, the GRIDSMART Client may fail to migrate existing site data from previous Client versions after upgrading to 6.4 or 6.5. If, when you enter t...
Tue, 30 Oct, 2018 at 9:14 AM
Issue (Solved)- Realtime Data panel shows incorrect data - GRIDSMART 6.4 Client
The Realtime Data panel in the GRIDSMART Client 6.4 does not show the realtime data correctly from Processors running versions prior to 6.4. Solution:  ...
Tue, 30 Oct, 2018 at 9:15 AM
Issue (Solved)- Time sync is not working properly - GRIDSMART 6.4
The time sync feature of GRIDSMART 6.4 will not function correctly unless "Allow network access" is enabled in the Network panel of the Site Setti...
Tue, 30 Oct, 2018 at 9:15 AM