Known Issues

Issue (Solved)- "Unknown Error" when authenticating - GRIDSMART Client 6.0-6.3
If an incorrect password is entered when authentication is required, the Client will report an "Unknown Error." If you encounter this, you will ne...
Tue, 30 Oct, 2018 at 9:20 AM
Issue: Invalid Flash Alert in certain pedestrian scenarios
A Flash Alert is triggered by an absence of any green phases for longer than 10 seconds. In pedestrian scenarios that use an All Pedestrian interval, the Wa...
Thu, 30 May, 2019 at 12:15 PM
Issue: Synced Time appears to be an hour off from configured Time Zone's time
An invalid time zone can be set on a GS2 processor and cause NTP time sync to set an inappropriate local time, causing time to appear to be an hour behind. ...
Thu, 30 May, 2019 at 12:23 PM
Issue - When downloading logs through Device Manager, browser may indicate 'Bad Certificate' and won't download logs
When attempting to download logs through the device manager, the browser may indicate that download failed due to a bad certificate. This will most likely h...
Thu, 13 Jun, 2019 at 3:30 PM
Issue - After Recommission, the Client indicates that the site is for a different Version
When recommissioning a processor with a site configuration whose version doesn't match the software version of the processor, the client will incorrect...
Tue, 27 Aug, 2019 at 10:39 AM
Issue - Network Settings may not be retained through version 19.3 update
If the network settings were not set through the client before, the network settings may not be retained through 19.3 update. It is advised to verify the ne...
Mon, 22 Jul, 2019 at 3:34 PM
Issue - In Device Manager, Cameras tab loops with 'System Unavailable' prompt
In the device manager, if looking at cameras tab (which is default tab upon logging in) the screen will show 'System Unavailable.... Your GS2 processor...
Thu, 18 Jul, 2019 at 12:39 PM
Issue - Processor returns to Factory Default after 19.3 Update
Issue Some 19.3 updates can cause the stored configuration to be corrupted, returning the processor configuration to Factory Default.  Workaround The ...
Thu, 26 Sep, 2019 at 4:40 PM