Known Issues

Issue - RDP can't connect
There are a couple scenarios described below that could occur that will prevent you from connecting successfully using RDP.  If your issue does not fall und...
Mon, 17 May, 2021 at 4:50 AM
Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs
Description: On the rare instance that a GS2 Processor is performing a software update and it freezes for an extended period (more than ten minutes), check ...
Mon, 17 May, 2021 at 4:50 AM
Issue(Solved): GRIDSMART 22.1 doesn't find cameras after the update
Description: GRIDSMART GS2s that are updated to 22.1, after previously being updated to 21.12 from 21.3, will encounter a bug that prevents any camera conne...
Wed, 5 Oct, 2022 at 3:04 PM
Issue (Solved): SNMP not working with Solar winds
Description: Environments using SolarWinds to monitor devices are not able to communicate with the SNMP service on the GS2. When adding a new node, the co...
Mon, 13 Jun, 2022 at 8:31 AM
Issue (Solved): Ped Zones not working properly after Publish
Description: An issue has been identified where edited Pedestrian zones are not functioning properly until the Processor is Restarted. Workaround:  ...
Mon, 13 Jun, 2022 at 8:30 AM
Issue (Solved) - After Recommission, the Client indicates that the site is for a different Version
Description: When recommissioning a processor with a site configuration whose version doesn't match the software version of the processor, the client wi...
Mon, 13 Jun, 2022 at 8:39 AM
Issue (Solved) - Certain Password Characters Not Working for Local User Accounts
Description: When creating or updating a password for a local user account within the GRIDSMART Device Manager, certain special characters may prevent accou...
Fri, 29 Jul, 2022 at 12:34 PM
Issue (Solved)- Traditional Cameras may be detected as Fisheye Cameras
Description -  Traditional Cameras may be detected as Fisheye cameras.  End users will see this in the engine diagnostic window or possibly receive alerts t...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) - Replay does not show correct zone states when a publish occurred during the hour of replay data
Description - If you’re replaying data and a configuration change was published during the hour that data was collected, zone states will not be correct st...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Missing Camera will cause continuouse camera reboots in 6.6 and 6.7
Description: When the Processor cannot communicate with a configured camera, the Processor will reboot the cameras in an attempt to recover the missing came...
Mon, 17 May, 2021 at 4:47 AM