Known Issues

Issue (Solved) - Using the quad view API causes system problems
Description - Repeated calls to the quad view API (previously `/api/quadview/...`) exhaust Processor memory resources, causing slow-downs and/or restarts. ...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved)- Processor Malfunctioning at Night
Description:  GS2 Processors running v20.10 with Box detection zones can and most likely will experience restarts at night. Workaround:  Delete the...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved) - When downloading logs through Device Manager, browser may indicate 'Bad Certificate' and won't download logs
When attempting to download logs through the device manager, the browser may indicate that download failed due to a bad certificate. This will most likely h...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved) - Cannot access GRIDSMART Device Manager due to null location settings
Description: If you successfully log in to GRIDSMART Device Manager but the site fails to load any elements or information, there may be an issue with a nul...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - Auto-reports can have portions of the day missing
Description: If a report has already been generated for a day but there is an auto-report scheduled for the same day, the auto-report will not have all the ...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - "No Page to Display" after generating a report in the Client
Description: Generating a report in the Client results in “No Page to Display”. This can occur if you are generating one of the reports that doesn’t support...
Mon, 17 May, 2021 at 4:49 AM