Troubleshooting Resources

Max length of Camera Cat5e/Cat6 cable run
Per Ethernet standards, the maximum length of a Cat5e and Cat6 cable run is 100 meters (or 328 feet).  It is possible to go further by using a POE repeater....
Mon, 17 May, 2021 at 4:45 AM
New Camera has all green image (or blue, yellow, etc.)
New system gets all green image with new camera. Unplug the camera and plug it back in. Some cameras can, in very rare circumstances, boot into a faulty imag...
Mon, 17 May, 2021 at 4:45 AM
Duplicate site cards
This might happen if you used the Recommission function to replace a Processor. One of the Site Cards is associated with the original Processor while the ot...
Mon, 17 May, 2021 at 4:45 AM
False calls at night
Ensure that you have drawn adequate Object Masks and Road Masks so that no stray light sources, particularly signal heads, are being picked up by the system.
Mon, 17 May, 2021 at 4:45 AM
Zone in recall or missing calls
Make sure that the zone is drawn accurately, including the flow direction, and that there are no interfering structures that might need an Object Mask. You m...
Mon, 17 May, 2021 at 4:45 AM
Changes appear as unpublished after Publish to Drive
This is expected behavior. Changes will show as unpublished in the Client until the Data Stick or Drive used for publishing is plugged into the Processor and...
Mon, 17 May, 2021 at 4:45 AM
Site Audit Checklist
The Gridsmart Site Audit Checklist will aid installers in completing the necessary steps and ensure consistent and complete installations.
Fri, 16 Jun, 2023 at 2:32 PM
Reports is unavailable
This means that the site in question is not licensed for the Performance Module. If you believe the site in question is licensed for the Performance Module,...
Mon, 17 May, 2021 at 4:45 AM
Network settings for Auto Alert emails
In firmware 6.6, Auto Alert emails are generated via GRIDSMART API. In versions before 6.6 Auto Alert emails are generated via GRIDSMART API using Postmark....
Mon, 17 May, 2021 at 4:45 AM
Multiple zones in recall
The system may be in Learning Mode. If not, verify that the camera(s) are online by observing the front panel and/or connecting to the Processor and launchi...
Mon, 17 May, 2021 at 4:45 AM