First create a ticket for support:

In order for our tech to provide a courtesy deactivation, you will need to provide the following information to assist in the search for the correct activation record. Please reference the 'old' machine when providing the following information. Please enlist the help of IT if this information is unavailable to you.

License Key:

User's Name:

User's Login/Profile (no passwords!):

Computer's Name (found under My Computer > Properties):

Reason for Courtesy Deactivation:

*Must be within support and maintenance