Guides, Best Practices and Presentations 18

• 19.10 User Guide
• Installation Best Practices (11_2018)
• Processor API
• Installation Guide (2017)
• SMARTMOUNT Installation Guide (2020)

See all 18 articles

Changelog 40

• Firmware Update Notice
• 19.10 (October 2019)
• 19.3 (April 2019)
• 6.9 (September 2018)
• 6.8.1 (March 2018)

See all 40 articles

Known Issues 50

• Issue - Network Error occurred while looking at Device Manager using Chrome browser
• Issue - ZTE modem will interrupt RTSP streams if "Let GRIDSMART use my network" is not checked
• Issue - Auto-reports can have portions of the day missing
• Issue - Processor returns to Factory Default after 19.3 Update
• Issue - Time zone change can cause issues with reports and logging

See all 50 articles

Troubleshooting Resources 31

• TS1 Parallel Inputs and Outputs
• Troubleshooting Camera failures
• Camera(s) offline - no picture
• GRIDSMART Terminology
• What OS does the Client use?

See all 31 articles

Video Resources 13

• Training Videos
• GRIDSMART Camera Connectivity
• Updating and Downloading Software
• Installing the Antenna
• Linking Client with GRIDSMART Cloud

See all 13 articles

FAQs 63

• How should a GRIDSMART Camera get installed?
• How to Install GRIDSMART Client on your computer
• How do you use VNC to connect to the GRIDSMART Processor?
• How to Upgrade a GRIDSMART Processor with an Update Stick
• How much bandwidth is required for GRIDSMART?

See all 63 articles

GRIDSMART Box FAQ 12

• What is the GRIDSMART Box and how does it work?
• How do I configure the Box?
• Can GRIDSMART distinguish bikes from motor vehicles?
• Do bikes in the box also activate any vehicle extension outputs assigned to the box?
• What kind of bike reporting is available?

See all 12 articles

Service Bulletins 4

• TSB01272017 - GROUNDING OF SHIELDED CAT5e
• TSB05252016 - Installation of Antenna Adapter
• TSB11142016 - GS2 Ground
• TSB11112019 - Traditional Camera Grounding Best Practices

Tech Tips 3

• Installing SMCH
• Troubleshooting Camera Connection
• Camera Cable, GS2 I/O Module and Network Access

Terminology 51

• Admin and Publish Privileges
• Alerts Module
• Allow Side Entry
• Auto Reports
• Counts Module

See all 51 articles

Changelog 0

Teams 7

• Creating a Team
• Adding Users to a Team
• Removing Users from a Team
• Adding Sites to a Team
• Removing Sites from a Team

See all 7 articles

FAQs 2

• How are the GRIDSMART map pins located?
• How do I remove sites from Cloud?

Training and Resources 2

• STREETSMART Network Recovery Process
• STREETSMART Quick Start Configuration & Installation Guide

Video Resources 4

• STREETSMART: Alerts and Thresholds
• STREETSMART: Running Reports on Individual Sites
• STREETSMART: Running Reports on Routes
• STREETSMART: Setting up Routes, Segments and OD Groups

FAQs 0

Specifications 3

• STREETSMART Network Requirements
• STREETSMART V2 Technical Specifications
• STREETSMART V2 Featured Capabilities

Known Issues 0

Beta Testing 1

• Beta Site Checklist

Technical Specifications 22

• SMARTMOUNT Bell Data Sheet
• SMARTMOUNT2025 Data Sheet
• SMARTMOUNT Advanced Data Sheet
• GS2 Processor Data Sheet
• Bell Camera Data Sheet

See all 22 articles

Collateral 2

• GRIDSMART Overview
• STREETSMARTV2 Overview

Case Studies 5

• SMARTMOUNT2025 Case Study in Athens, GA
• The GRIDSMART System Case Study in Athens, GA
• The GRIDSMART System Case Study in Thailand
• The GRIDSMART System Case Study on Bell Road Highway, AZ
• SMARTMOUNT Bell Case Study in Laramie, WY