How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Guides, Best Practices and Presentations
GRIDSMART User Guide
Installation Best Practices (11_2018)
Installation Guide (2017)
Intersection Design Guide (02-19-2019)
Instructions for Distributors to Set Up Licenses on GS2 Processors
See all 23 articles
Firmware Update Notice
20.10.2 (January 2021)
20.10.1 (January 2021)
20.10 (October 2020)
19.12.2 (October 2020)
See all 46 articles
Notice - Mobile Apps for iOS and Android Devices No Longer Available
Notice - Some features of Events file specification not implemented
Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs
Issue - Time zone change can cause issues with reports and logging
Issue - RDP can't connect
See all 57 articles
TS1 Parallel Inputs and Outputs
Troubleshooting Camera failures
Camera(s) offline - no picture
Issues Accessing GRIDSMART Device Manager With Google Chrome on MacOS
See all 32 articles
GRIDSMART Camera Connectivity
Updating and Downloading Software
Installing the Antenna
Linking Client with GRIDSMART Cloud
See all 13 articles
What do I need to request an RMA?
How many Cameras can be connected at one time?
How to contact Support
How should a GRIDSMART Camera get installed?
How to Install GRIDSMART Client on your computer
See all 63 articles
GRIDSMART Box FAQ
What is the GRIDSMART Box and how does it work?
How do I configure the Box?
Can GRIDSMART distinguish bikes from motor vehicles?
Do bikes in the box also activate any vehicle extension outputs assigned to the box?
What kind of bike reporting is available?
See all 12 articles
TSB01272017 - GROUNDING OF SHIELDED CAT5e
TSB05252016 - Installation of Antenna Adapter
TSB11142016 - GS2 Ground
TSB11112019 - Traditional Camera Grounding Best Practices
Troubleshooting Camera Connection
Camera Cable, GS2 I/O Module and Network Access
Admin and Publish Privileges
Allow Side Entry
See all 51 articles
Creating a Team
Adding Users to a Team
Removing Users from a Team
Adding Sites to a Team
Removing Sites from a Team
See all 7 articles
How are the GRIDSMART map pins located?
How do I remove sites from Cloud?
Training and Resources
STREETSMART Quick Start Configuration & Installation Guide-2021
STREETSMARTV2 Technical Specifications
STREETSMARTV2 Featured Capabilities
Issue - STREETSMARTV2 doesn't correctly read flashing green signal
Internal Agent Only
Beta Site Checklist
SMARTMOUNT Bell Data Sheet
SMARTMOUNT2025 Data Sheet
SMARTMOUNT Advanced Data Sheet
SMARTMOUNT Luminaire Data Sheet
SMARTMOUNT2025 Luminaire Data Sheet
See all 26 articles
SMARTMOUNT2025 Case Study in Athens, GA
The GRIDSMART System Case Study in Athens, GA
The GRIDSMART System Case Study in Thailand
The GRIDSMART System Case Study on Bell Road Highway, AZ
SMARTMOUNT Bell Case Study in Laramie, WY
GS2 Networking and Security