How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Guides, Best Practices and Presentations
19.3 User Guide
Installation Best Practices (11_2018)
Intersection Design Guide (12_2018)
Installation Guide (2017)
See all 17 articles
Firmware Update Notice
19.3 (April 2019)
6.9 (September 2018)
6.8.1 (March 2018)
6.8 (January 2018)
See all 39 articles
Issue - VLC streaming the RTSP from a GS2 processor will stop after ~1 minute
Issue - ZTE modem will interrupt RTSP streams if "Let GRIDSMART use my network" is not checked
Issue (Solved) GS2 - Processor stuck in Recovery Mode
Issue - Cloud not showing proper system firmware version
Issue - Using the quad view API causes system problems
See all 48 articles
TS1 Parallel Inputs and Outputs
Troubleshooting Camera failures
Camera(s) offline - no picture
What OS does the Client use?
See all 31 articles
GRIDSMART Camera Connectivity
Updating and Downloading Software
Installing the Antenna
Linking Client with GRIDSMART Cloud
See all 13 articles
How should a GRIDSMART Camera get installed?
How to Install GRIDSMART Client on your computer
How do you use VNC to connect to the GRIDSMART Processor?
How to Upgrade a GRIDSMART Processor with an Update Stick
How much bandwidth is required for GRIDSMART?
See all 63 articles
GRIDSMART Box FAQ
What is the GRIDSMART Box and how does it work?
How do I configure the Box?
Can GRIDSMART distinguish bikes from motor vehicles?
Do bikes in the box also activate any vehicle extension outputs assigned to the box?
What kind of bike reporting is available?
See all 12 articles
TSB01272017 - GROUNDING OF SHIELDED CAT5e
TSB05252016 - Installation of Antenna Adapter
TSB11142016 - GS2 Ground
Troubleshooting Camera Connection
Camera Cable, GS2 I/O Module and Network Access
Admin and Publish Privileges
Allow Side Entry
See all 51 articles
Creating a Team
Adding Users to a Team
Removing Users from a Team
Adding Sites to a Team
Removing Sites from a Team
See all 7 articles
How are the GRIDSMART map pins located?
How do I remove sites from Cloud?
Training and Resources
STREETSMART Network Recovery Process
STREETSMART Quick Start Configuration & Installation Guide
STREETSMART: Alerts and Thresholds
STREETSMART: Running Reports on Individual Sites
STREETSMART: Running Reports on Routes
STREETSMART: Setting up Routes, Segments and OD Groups
STREETSMART Network Requirements
STREETSMART V2 Technical Specifications
STREETSMART V2 Featured Capabilities
Internal Agent Only
Beta Site Checklist
Bell Camera Data Sheet
Ethernet Protection Module (EPM) Data Sheet
External Switch Assembly (ETA) Data Sheet
GRIDSMART Antenna Data Sheet
See all 17 articles