How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Guides, Best Practices and Presentations
19.12 User Guide
Installation Best Practices (11_2018)
Installation Guide (2017)
SMARTMOUNT Installation Guide (2020)
See all 19 articles
Firmware Update Notice
19.12 (June 2020)
19.10 (October 2019)
19.3 (April 2019)
6.9 (September 2018)
See all 41 articles
Issue - Network Error occurred while looking at Device Manager using Chrome browser
Issue - Cannot Access GRIDSMART Device Manager With Google Chrome on MacOS
Issue - ZTE modem will interrupt RTSP streams if "Let GRIDSMART use my network" is not checked
Software update is Frozen at Forty Percent (40%) Front Panel LEDs
Issue - Cannot access GRIDSMART Device Manager due to null location settings
See all 55 articles
TS1 Parallel Inputs and Outputs
Troubleshooting Camera failures
Camera(s) offline - no picture
What OS does the Client use?
See all 31 articles
GRIDSMART Camera Connectivity
Updating and Downloading Software
Installing the Antenna
Linking Client with GRIDSMART Cloud
See all 13 articles
How should a GRIDSMART Camera get installed?
How to Install GRIDSMART Client on your computer
How do you use VNC to connect to the GRIDSMART Processor?
How to Upgrade a GRIDSMART Processor with an Update Stick
How much bandwidth is required for GRIDSMART?
See all 63 articles
GRIDSMART Box FAQ
What is the GRIDSMART Box and how does it work?
How do I configure the Box?
Can GRIDSMART distinguish bikes from motor vehicles?
Do bikes in the box also activate any vehicle extension outputs assigned to the box?
What kind of bike reporting is available?
See all 12 articles
TSB01272017 - GROUNDING OF SHIELDED CAT5e
TSB05252016 - Installation of Antenna Adapter
TSB11142016 - GS2 Ground
TSB11112019 - Traditional Camera Grounding Best Practices
Troubleshooting Camera Connection
Camera Cable, GS2 I/O Module and Network Access
Admin and Publish Privileges
Allow Side Entry
See all 51 articles
Creating a Team
Adding Users to a Team
Removing Users from a Team
Adding Sites to a Team
Removing Sites from a Team
See all 7 articles
How are the GRIDSMART map pins located?
How do I remove sites from Cloud?
Training and Resources
STREETSMART Network Recovery Process
STREETSMART Quick Start Configuration & Installation Guide
STREETSMART: Alerts and Thresholds
STREETSMART: Running Reports on Individual Sites
STREETSMART: Running Reports on Routes
STREETSMART: Setting up Routes, Segments and OD Groups
STREETSMART Network Requirements
STREETSMART V2 Technical Specifications
STREETSMART V2 Featured Capabilities
Internal Agent Only
Beta Site Checklist
SMARTMOUNT Bell Data Sheet
SMARTMOUNT2025 Data Sheet
SMARTMOUNT Advanced Data Sheet
GS2 Processor Data Sheet
Bell Camera Data Sheet
See all 24 articles
SMARTMOUNT2025 Case Study in Athens, GA
The GRIDSMART System Case Study in Athens, GA
The GRIDSMART System Case Study in Thailand
The GRIDSMART System Case Study on Bell Road Highway, AZ
SMARTMOUNT Bell Case Study in Laramie, WY
GS2 Networking and Security