Aug 17, 2023
GRIDSMART GS3 Integration with Genetec Security Center
Version (s) Impacted:
Customer Traffic Engineer, IT personnel, Signal Maintenance Crew
Customers attempting to add GS3 Systems to Genetec Security Center. GS2 Processors are not impacted by this notice.
Customers using Genetec Security Center to monitor camera feeds should have the ability to view camera feeds from a GRIDSMART GS3 Processor. When attempting to add a GS3 to Security Center as a Video Unit, the configuration fails.
A patch is available from GRIDSMART Support that applies a missing configuration required for supporting the Genetec Video integration on a GS3. A permanent fix for the GS3 will be included with GRIDSMART 23.2.1.
The patch can be downloaded from the Support Downloads on GRIDSMART Cloud. https://www.gridsmartcloud.com/#support