Known Issues

Notice - Mobile Apps for iOS and Android Devices No Longer Available
As of early 2017, GRIDSMART no longer supports the mobile applications for iOS and Android devices. Engineering efforts are being placed on higher-impact fe...
Mon, 17 May, 2021 at 4:49 AM
Notice - Some features of Events file specification not implemented
Description: The specification for Event file entries includes codes for Intersection Flash (216), Camera Loss of Visibility (230), and Camera Regain Visibi...
Mon, 17 May, 2021 at 4:49 AM
Issue: GRIDSMART App / Client looses sites when system hard drive is full
Description: The GRIDSMART App or Client requires disk space for saved site cards. If the primary disk is out of space for this operation, the software wil...
Tue, 4 Oct, 2022 at 9:15 AM
Issue: Cloud Camera Uptime Chart broken for Sites running 21.12
Description: A regression occurred in GRIDSMART V21.12 that is causing some camera status events to not be captured in data that is uploaded to GRIDSMART...
Mon, 13 Jun, 2022 at 8:29 AM
Issue: App Compatibility with Spanish version of Windows
Description: When GRIDSMART app is installed on a non-English version of Windows, sync'ing AGS files and downloading data from GRIDSMART Cloud do n...
Thu, 27 Jan, 2022 at 1:52 PM
Issue: Invalid Flash Alert in certain pedestrian scenarios
A Flash Alert is triggered by an absence of any green phases for longer than 10 seconds. In pedestrian scenarios that use an All Pedestrian interval, the Wa...
Mon, 17 May, 2021 at 4:48 AM
Issue - Time zone change can cause issues with reports and logging
Description: If the time zone is changed through the device manager, some logging may become out of sync, including count data for reports. In some scenario...
Mon, 17 May, 2021 at 4:49 AM
Issue - Extensions are not functioning in client (v19.3 and later)
There is a known issue for systems running versions later than 6.9 where extensions for a vehicle zone won't actually extend the call as expected.  ...
Mon, 17 May, 2021 at 4:50 AM
Issue - RDP can't connect
There are a couple scenarios described below that could occur that will prevent you from connecting successfully using RDP.  If your issue does not fall und...
Mon, 17 May, 2021 at 4:50 AM
Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs
Description: On the rare instance that a GS2 Processor is performing a software update and it freezes for an extended period (more than ten minutes), check ...
Mon, 17 May, 2021 at 4:50 AM