A ticket will be set as Resolved automatically if there is no response for 30 days after the last contact from GRIDSMART.  

You can reopen your support ticket at any time. 

Option 1 -  Find the ticket in the list of your existing tickets and change the status to open.  Check a list of your tickets here -  My Open Tickets

Option 2 - You can respond to the email you received and request that we re-open the ticket. You may want to include any new information and the current status of the issue reported.