FAQs

Frequently asked questions

How to see diagnostics, phases, and calls
Current Diagnostic data for a connected site can be displayed by clicking the stethoscope icon on the Site Menu.   Current phases and calls for a connected...
Mon, 17 May, 2021 at 4:45 AM
How to see changes that have been published to a site
Select Info on the Site Menu.  The Publish History in the Site Info panel shows a list of all changes that have ever been published  to a site.  You can ...
Mon, 17 May, 2021 at 4:45 AM
How to Revert a site to a previous configuration
Click Configure (the pencil icon) on the Site Menu to enter the Site Configuration Screen and then click Revert. Select the desired previously publis...
Mon, 17 May, 2021 at 4:45 AM
How to Reset a Processor to its factory configuration
To reset a GRIDSMART Processor to its factory state, or Factory Default, you must be connected to the Processor through the local port or running the Client...
Mon, 17 May, 2021 at 4:45 AM
How do you connect to a Processor?
The primary and recommended way to interact with a GRIDSMART Processor is with the GRIDSMART Client running on a Windows PC. You connect your laptop with an...
Mon, 17 May, 2021 at 4:45 AM
What is the maximum length cable run for a Camera?
100 meters (328 feet) without a repeater. The cable can be extended twice, up to a maximum of 300 meters (984 feet) using two GRIDSMART repeaters. Note that...
Mon, 17 May, 2021 at 4:45 AM
How much external drive space is needed to record one day of images?
A single fisheye camera can require up to 100 GB per day.
Mon, 17 May, 2021 at 4:45 AM
What Camera frame rate does the GRIDSMART System use?
The camera internal frame rate is between 15 and 30 frames per second.  GRIDSMART uses images from the camera between 5 and 10 frames per second.
Mon, 17 May, 2021 at 4:45 AM
How do you protect against power surges?
Proper cabinet and camera grounding is critical. Use of the GS-3-SMC2 or GS-3-SMCH Smart Connect box is also highly recommended for additional surge protect...
Mon, 17 May, 2021 at 4:45 AM
How to Make or clear calls on operating zones
To make or clear calls on operating zones, you must have connectivity to the site or be running GRIDSMART Client on the Processor. You must also have Admin ...
Mon, 17 May, 2021 at 4:45 AM