Known Issues

Issue (Solved)- Client shows no outputs assigned - GRIDSMART 6.8
Description - The GRIDSMART Client may show outputs as unassigned under the following conditions - User is running v6.8 Client and viewing a site from a pre...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) - Phases & Calls Window doesn’t display correct info during Replay
Description - When using Replay on a site with multiple cameras, the Phases & Calls window does not show the complete set of phases and calls. If you’re...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- GS2 Processor hangs during firmware update
Description:  Rarely the GS2 Processor may hang during a firmware update. You will notice that the Processor will not proceed through the update process co...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- API Volume/Zone/Approach Realtime Data miscalculated
Description: The Realtime Data feature has a bug that miscalculates 15 minute totals used in generating volume alerts and data supplied by the following rea...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Missing Postal Code will prevent Info Dialog and Site Settings from Opening - GRIDSMART 6.7
Description:  Sites with a missing Postal Code will prevent "Info Dialog" and "Site Settings" from opening in the client.    Solution:...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) - Networked AXIS cameras overwhelm Processor
Description: If a processor appears to be losing performance after connecting to a network known to include AXIS encoders, the processor may be overwhelmed ...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) - Pedestrian zones do not properly display phase information - GRIDSMART 6.7 and earlier
Issue -  Pedestrian zones do not properly display phase information.     Description - Pedestrian zones do not properly display phase or output informati...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Client failing to connect or showing intermittent connection to a Processor - GRIDSMART 6.6-6.7
Description: The Client may fail to connect or show intermittent connectivity with a Processor running GRIDSMART 6.6 or 6.7. If there was no site card befor...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Client connectivity problems and Processor performance degradation on GS2s - GRIDSMART 6.6-6.7
Description: This is a software issue that may affect some GS2s with serial number up to and including GS2-2785, running Firmware 6.6 or 6.7. Client connec...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Time changes can cause the Engine to restart
Description Time changes, either via NTP or done manually, that change the system clock by more than 10 seconds may cause the Engine to restart. This is ra...
Mon, 17 May, 2021 at 4:47 AM