FAQs

My Computer Crashed > How do I recover my license?
First create a ticket for support: In order for our tech to provide a courtesy deactivation, you will need to provide the following information to assis...
Thu, 9 Sep, 2021 at 1:54 PM
How do I deactivate my license to move to another machine\user?
In order to release this key for reactivation, we will need the deactivation code; before deactivating, please check that your license is still within SMA… ...
Thu, 9 Sep, 2021 at 1:56 PM
Where do I find sample files?
C:\Users\Public\Documents\Trafficware\Synchro 10\Sample Files  C:\Users\Public\Documents\Trafficware\Synchro Studio 11\Sample Files To View Sample F...
Wed, 29 Sep, 2021 at 4:25 PM
How to save files down to different Synchro version in v11
In Synchro, there is a tab on the left hand toolbar called Scenario Manager.  Click on that tab and select the blue disk icon. This will allow you to save a...
Thu, 9 Sep, 2021 at 2:06 PM
How to Duplicate Scenarios
To duplicate scenarios, you can see the step by step instructions on page 59 chapter 4-3 of our Synchro Manual: http://www.trafficware.com/uplo...
Mon, 20 Sep, 2021 at 10:12 AM
Does Bing Update Automatically on its own?
If you read page 74 Chapter 5-8 of our user manual: http://www.trafficware.com/uploads/2/2/2/5/22256874/synchro_11_user_guide_2020.pdf Bing pulls from...
Tue, 21 Sep, 2021 at 7:55 PM
I need help Anchoring the Map
Have you tried using the new map icon under the Bing tab which is located on the left ribbon bar?  Please see Chapter 4: http://www.trafficw...
Wed, 29 Sep, 2021 at 4:20 PM