FAQs

Frequently asked questions

How to Install GRIDSMART Client on your computer
Important:  Do NOT perform the following  procedure on the GRIDSMART Processor.  The GRIDSMART Processor upgrade procedure handles this automatically.  ...
Mon, 17 May, 2021 at 4:47 AM
How Do I read the Arrival data in my counts download?
GRIDSMART Zone Arrival Logs This document describes how the GRIDSMART System logs estimated zone arrival events. For systems licensed for the Performance ...
Mon, 17 May, 2021 at 4:47 AM
How do I read my Realtime Data in my Counts download?
GRIDSMART Realtime Data Logs This document describes how the GRIDSMART System stores minute-by-minute, phase-based performance data. For systems licens...
Mon, 17 May, 2021 at 4:47 AM
How do I read my Events data in my Counts download?
GRIDSMART Event Logs This document describes how the GRIDSMART System records various system-level events. For systems licensed for the Performance or ...
Mon, 17 May, 2021 at 4:47 AM
How do I read my Zone state data in my Counts download?
GRIDSMART Zone State Logs This document describes how the GRIDSMART System logs zone state changes. 1 For systems licensed for the Performance or the Per...
Mon, 17 May, 2021 at 4:47 AM
How to get count data with a USB storage device
Begin with a freshly NTFS-formatted USB storage device or with a Data Stick or Drive that you have already used with GRIDSMART. If you are formatting a ne...
Mon, 17 May, 2021 at 4:47 AM
How to View a remote site with GRIDSMART Client
Enter the IP address of the remote site into the search box in the upper right of the Sites Homepage. You should be able to skip this step if you have pre...
Mon, 17 May, 2021 at 4:47 AM
How do I get my sites connected on a new laptop?
If you have recently switched to a new laptop, you will need to install the GRIDSMART Client on this machine.  Go here to download the latest Client version...
Thu, 2 Sep, 2021 at 8:02 AM
How to Get count data with the Client
If you can connect to a site either locally or remotely, count data can be retrieved using the GRIDSMART Client. Additionally, if the site of interest is co...
Mon, 17 May, 2021 at 4:48 AM
How do I read my Counts Data in my Counts download?
GRIDSMART Count Files This document describes what constitutes an exit event in the GRIDSMART System and how those events are logged in the count files. ...
Mon, 17 May, 2021 at 4:48 AM